Welcome to SecureID Print Ltd. By using our website, products, and services, you agree to comply with the following terms and conditions.
All orders must be paid in full before processing. We accept various payment methods as listed on our website.
We use Stripe to handle all payments securely. Payment card details are not stored on our servers, and we do not have access to card numbers. This ensures compliance with PCI security standards, as Stripe manages all secure payment details.
We mainly use Royal Mail Tracked 24 & 48 services, ensuring that all our orders are tracked. Tracking numbers are provided so you can monitor the status of your order.
We aim to dispatch all orders within the stated timeframe. Shipping times may vary based on location and courier service.
As our products are custom-printed and made to order, we are unable to accept returns or provide refunds unless the item is defective or an error has been made on our part. This policy complies with consumer law regarding bespoke and personalized goods.
If you receive a defective or incorrect item, please contact us within 7 days of receiving your order, providing details and photographic evidence of the issue. We will assess the claim and offer a replacement or refund where applicable.
SecureID Print Ltd is not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
SecureID Print Ltd reserves the right to update these terms at any time. Changes will be posted on this page.