Refund and Returns Policy

Refund & Returns Policy

At [Your Business Name], customer satisfaction is our top priority. We understand that sometimes you may need to return an item or request a refund. To ensure a smooth and efficient process, please review our policy below.

1. Contact Us First

If you need to return an item or request a refund, you must contact us first via WhatsApp Business Messaging at [Your WhatsApp Number] or by email at [Your Email Address]. This allows us to track your issue and assist you promptly. Returns without prior communication will not be accepted.

2. Resolution Without Return

In many cases, we can resolve your issue without requiring you to return the product. If your item is defective or damaged, please contact us with a description of the issue, and we may be able to offer a replacement or resolve the issue directly.

3. Return Period

If a return is necessary, you must request it within 14 days of receiving your item. Once we’ve authorized the return, further instructions will be provided.

4. Eligibility for Refunds

• Items must be unused, in their original packaging, and in the same condition that you received them.
• Returns must be made within 14 days of our authorization.
• Certain items, such as perishable goods, custom products, or digital downloads, are non-returnable and non-refundable.

5. Shipping Costs

• You will be responsible for paying for your own shipping costs for returning your item, unless the return is due to an error on our part.
• If you receive a refund, the cost of return shipping may be deducted from your refund.

6. Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

7. Lost or Undelivered Items

If your item hasn’t arrived within the expected delivery window, please contact us immediately via WhatsApp or email. We will investigate the issue and, if necessary, send out a replacement product at no additional cost to you.

8. Exchanges

If you need to exchange an item, contact us first to discuss the details. Depending on availability, we may be able to send a replacement without requiring the original item to be returned.

9. Exceptions

Certain items are exempt from being returned. These include:

• Gift cards
• Downloadable software products
• Some health and personal care items